Additionally, ELSA sponsors up to 50,000 trial licenses in its global aviation English program, developed with a leading carrier.
Amid post-COVID training cuts, airlines looking to retain their customer base can benefit from arming cabin crew and air traffic controllers with high-level English proficiency.
The University of Aeronautics study of English language and aviation safety found that pilots and air traffic controllers felt that current English training programs were unsatisfactory.
With airline customer complaints increasing 300%, now more than ever, carriers need to implement effective training methods to empower their employees to communicate confidently and delight their customers.
A study by Lorman found that 76% of employees said a company would be more attractive if it offered additional staff training, and retention rates increase by 30-50% for companies with a strong learning culture. . A holistic staff training program not only expands the horizon of opportunities for excellent customer service, but makes employees feel more valued.
ELSA CEO Vu Van comments on the program: “Proficiency in English is a key asset in an employee’s repertoire, and as the aviation industry rises, the focus must be on language training and development to help airline customers live.”
“Good communication skills are the keystone of excellence in aviation, and the ELSA application offers scalable and easy-to-integrate simulated training solutions, supporting increased collaboration between cabin and cockpit crews”
If you are interested in ELSA’s Global Aviation English Program and would like to learn more, please contact [email protected]
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